# Claiming and Completing Items on the KDS

A five-drink order is not one job, it is five. The KDS treats it that way: every line on a ticket carries its own state, so two people can work the same order without making the same drink twice.

## Read the colours

![The KDS board with items in different states](https://ikhejtbmenrxkoctpysb.supabase.co/storage/v1/object/public/kb-screenshots/kb/bumping-and-completing-an-order/4/4c361ba1/1-bumping-and-completing-an-order-board.png)

| What you see    | What it means                                           |
| --------------- | ------------------------------------------------------- |
| Plain line      | Nobody has started it                                   |
| **Yellow** line | Somebody has claimed it and is making it                |
| **Green** line  | It is made                                              |
| Header colour   | How the whole ticket is doing against its promised time |

## Claim an item

Tap an item to claim it. It turns yellow, and everybody else on the board can see it is being made rather than waiting.

![An item claimed and showing as in process](https://ikhejtbmenrxkoctpysb.supabase.co/storage/v1/object/public/kb-screenshots/kb/bumping-and-completing-an-order/4/4c361ba1/2-bumping-and-completing-an-order-claimed.png)

Modifiers sit under the item name, so **Oat Milk** or **Extra Shot** is part of the line you claim rather than something to notice separately.

## Complete an item

The circle-check at the end of a line marks that item made. Work down the ticket and the lines go green as you go.

## Clear the ticket

When the order is ready to hand over, tap the **order header** to expo the whole thing. Depending on how your shop is set up, that either clears the ticket straight away or asks you where the order is going first.

> \[!TIP]
> Claim before you make, not after. The claim is what stops two people pulling the same shot on a busy Saturday, and it costs one tap.

## What you should see

A board where the state of every drink is obvious from across the room, and tickets that clear as orders are handed over.

***Account Level:** KDS & Pro*