# Configuring the KDS

The KDS quotes your customers a time. These settings are what that quote is built from, so they are worth ten minutes of honesty about how long a drink really takes.

## Open KDS Admin

Go to **On Location > Tablets > KDS Admin**, then switch **KDS** on for this location.

![KDS Admin with the order timing settings and the reset orders panel](https://ikhejtbmenrxkoctpysb.supabase.co/storage/v1/object/public/kb-screenshots/kb/kds-admin/2/9f7d9b56/1-kds-admin-settings.png)

> \[!IMPORTANT]
> These settings are **per location**. If you run more than one shop, set them for each one, because a kiosk and a full cafe do not produce drinks at the same rate.

## The timing settings

| Setting                                    | What it does                                                                                                     |
| ------------------------------------------ | ---------------------------------------------------------------------------------------------------------------- |
| **Standard service time per order**        | The baseline time an order is expected to take                                                                   |
| **Standard number of items per 5 minutes** | Your throughput. A four-item order takes longer than a one-item order, and this is how the KDS knows by how much |
| **Extra time for delivery orders**         | Extra allowance for orders going out the door                                                                    |
| **Service Time footer lookback in hours**  | How far back the on-screen service time figure looks. Set it to `0` to turn the footer off                       |

Set these from what your team actually does on a normal morning, not a heroic one. A promise built on your best-ever day is a promise you break most days.

## The two expo switches

- **Show expo confirmation box on order header click** decides whether tapping an order header asks for a counter or handoff confirmation.
- **Require all items to be marked complete before expo** stops an order being handed off while something on it is still being made.

Turn the second one on if drinks have been leaving before the food is up. Leave it off if your team works faster than the screen and the extra taps get in the way.

## Reset Orders

If the KDS was switched on after you had been trading, there can be a long tail of orders sitting open that nobody ever expo'd. **Reset Orders** marks them all complete at once instead of making somebody clear them by hand.

> \[!CAUTION]
> Reset Orders does **not** update your inventory for those orders, because the timing would be wrong for when the product was actually used. Do a full inventory count afterwards and start fresh.

## What you should see

A KDS that quotes times your team can hit, and an order board that reflects what is genuinely still being made.

***Account Level:** KDS & Pro*