Reviewing and Reopening Completed Orders
Contents3 sections
Orders do not stop existing when they leave the board. When a customer comes back to the counter, the completed list is where you find their ticket.
Look back at what just went out
Completed tiles show when they were prepared rather than a running timer, so you can see at a glance whether the order in question went out two minutes ago or twenty.
Reopening one
A completed ticket can be put back on the live board. That is the right move when a drink has to be remade: reopening keeps it as the same order rather than inventing a new one, so your service-time figures and your inventory both stay attached to the real thing that happened.
Tip
Reopen rather than ringing in a replacement when you are remaking a drink you already charged for. A new order would count as extra revenue you never took.
What you should see
A short list of recent tickets you can search when somebody comes back, and remakes that stay attached to the order they belong to.
Account Level: KDS & Pro