Reporting an Equipment Issue

The person who hears the compressor rattling is on the floor, not in the office. Reporting from the tablet is how that observation turns into a repair instead of a conversation nobody remembers.

Report it where you noticed it

Open Equipment on the tablet.

Check whether the problem is already reported, then raise a new issue against the right piece of equipment if it is not.

Write it so somebody can act on it

Describe what you observed rather than what you concluded:

• What it is doing, with numbers if you have them.
• When it started, or when you first noticed.
• What you already did, such as moving product out.

"Reading 46F at 7am and again at 9am, door seal looks loose, moved milk to the walk-in" gets a same-day fix. "Fridge broken" gets a phone call asking the questions above.

Where it goes

The issue appears in the back office under Checklists > Equipment > Equipment Issues and counts toward Open Issues on the Equipment Health card, so it is visible from the Operations Dashboard rather than sitting on a screen nobody opens.

What you should see

Issues raised at the moment they are noticed, with enough detail to act on, and an open-issues count that goes down as repairs land.

Account Level: Pro